Terms of Service

1. The service

Briefton connects to your HubSpot account, processes sales signals and meeting content, and delivers briefs and coaching to your team — primarily via WhatsApp. Features may include Town Hall (manager dashboard), Desk (rep workspace), Scribe (meeting summaries), Gate (inbound fit routing), and automated CRM write-back where enabled.

We may add, change, or remove features during beta. We will use reasonable efforts to avoid breaking core workflows without notice.

2. Eligibility & accounts

You must be at least 18 years old and authorized to bind your organization. You are responsible for sign-in access to your account (Google, Microsoft, or email magic link) and for activity under your account.

Team owners control billing, HubSpot connection, invites, and configuration. Managers and reps access only data permitted by their role and our security model.

3. Customer responsibilities

You agree that:

• You have rights to connect HubSpot and to sync the CRM data you enable.
• Reps who receive WhatsApp briefs have opted in through Briefton or another lawful process you document.
• Your use complies with applicable law, HubSpot's terms, WhatsApp Business Policy, and anti-spam rules.
• Information you and your users provide is accurate and kept current (for example phone numbers and timezones).
• You will not use Briefton to send unlawful, deceptive, or harassing communications or to scrape data outside permitted APIs.
• You obtain any required notices and consents from your employees and prospects whose data appears in connected systems.

4. Acceptable use

You may not reverse engineer the service, probe systems without authorization, interfere with other customers, upload malware, or attempt to bypass rate limits, row-level security, or role boundaries — including accessing another rep's private coaching data.

We may suspend access that poses security, legal, or operational risk.

5. Beta & availability

Briefton may be labeled beta or early access. The service is provided on an evolving basis. Occasional downtime, delayed briefs, or imperfect model output may occur.

We do not guarantee uninterrupted availability or that AI-generated briefs, summaries, or coaching will be error-free. Humans remain responsible for customer conversations and CRM decisions.

6. Fees & billing

Paid plans are billed per seat through Stripe as described on our pricing page. Subscriptions renew automatically unless canceled. Taxes may apply.

Failure to pay may result in past-due status and reduced or suspended service. Seat limits and usage caps (including LLM and transcription limits) apply per plan and may change with notice.

Refunds are handled according to the policy stated at checkout or as required by law.

7. Customer data & privacy

You retain ownership of data you submit or connect. You grant Briefton a limited license to host, process, and display that data solely to provide and improve the service.

Our Privacy Policy describes how we handle personal data. Enterprise customers may request a Data Processing Agreement (DPA) for Charter deployments.

Upon termination, we will delete or return customer data within a reasonable period, subject to legal retention requirements and backup cycles.

8. Intellectual property

Briefton owns the service, brand, software, and documentation. You receive a non-exclusive, non-transferable right to use the service during your subscription.

Feedback you provide may be used to improve the product without obligation to you.

9. Confidentiality

Each party may receive non-public information from the other. You will treat our non-public product, pricing, and security information as confidential. We will treat your non-public business data in accordance with the Privacy Policy and any DPA.

10. Disclaimers

Except as expressly stated, the service is provided "as is" and "as available" without warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that AI outputs are accurate, complete, or suitable for any particular decision.

11. Limitation of liability

To the maximum extent permitted by law, Briefton will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill.

Our total liability for claims arising from the service in any twelve-month period is limited to the fees you paid to Briefton in that period (or EUR 100 if you use a free or trial tier).

Nothing in these Terms limits liability that cannot be limited under applicable law.

12. Indemnification

You will defend and indemnify Briefton against third-party claims arising from your data, your team's use of the service, or your violation of these Terms or applicable law — except to the extent caused by our gross negligence or willful misconduct.

13. Term & termination

Either party may terminate paid subscriptions according to Stripe or written agreement terms. You may delete your user account from Desk settings; team owners may contact us for team-wide termination.

Upon termination, access ends and sections that by nature should survive (fees owed, disclaimers, liability limits, indemnity, governing law) will survive.

14. Governing law & disputes

These Terms are governed by the laws of Finland, excluding conflict-of-law rules. Courts in Helsinki, Finland have exclusive jurisdiction, unless mandatory consumer protection law in your country requires otherwise.

Before filing a claim, the parties will attempt good-faith resolution by email to hello@briefton.com for at least thirty days.

15. Changes

We may update these Terms. We will post the revised version with a new date. Material changes to paid customers will be notified by email or in-app where practicable. Continued use after the effective date constitutes acceptance where permitted.

16. Contact

Briefton OY · Terms · hello@briefton.com · Helsinki / Tallinn